Terms and Conditions
We are pleased to provide you with an overview of the comprehensive services encompassed in our website design, development, update, and hosting offerings. Our commitment is to consistently strive to meet your needs and achieve your goals. To ensure clarity and transparency in our partnership, we have outlined key aspects for mutual understanding. Any item not specifically listed could be subject to additional costs, an estimate will be provided
Website Project Assumptions for Semi-Custom and Custom Website Projects:
- Anything not explicitly included in your Project Plan & Proposal is considered out of scope and will require a separate estimate.
- Before the commencement of the project, Client will identify and designate one (1) person within its organization (Sponsor) who has the power and authority to make final decisions and resolve internal disputes regarding the project.
- This proposal is based upon Inspire Marketing’s understanding of the scope.
- Client Sponsor and staff involved with this work will make all reasonable efforts to provide information required to complete the scope of the work and be available during normal business hours.
- The scope of work includes one set of design revisions during the design stage of the project and one set of image/content revisions to the completed website.
- Client will provide necessary access to its domain registration, hosting, email, and social media accounts as necessary.
- Client and Inspire Marketing will cooperate and agree to work together in good faith as described herein towards completing the scope of work.
- This project will be billed as outlined within the proposal.
- The scope of work is developed to take place over a 4- to 6-week period.
- Pricing within this proposal is good for 90 days.
- Payment indicates agreement with project terms
- Hosting charges are applicable if site is not completed after 6 months from project start date (date of deposit)
- All project and monthly hosting invoices are subject to a 20% late fee calculated against any outstanding balance beyond the due date.
Hosting Services:
WordPress, Theme & Plugin Updates
- Update all plugins – notify agency partner if a premium plugin cannot be updated
- Update WordPress and themes
- Double check functionality after updates
- Resolve errors caused by the updates
Complimentary Content Updates
- Add new content pages and posts or remove old content – includes work on up to 10 existing pages per month
- Add up to 5 new pages or posts per month
- Add new images or remove old images
- Connect sites to social media pages
- Populate up to 5 pages with SEO specifics per month
- Tasks will be targeted for completion within 5 business days beginning the day after task submission.
NOTE: We do not write content or provide stock images as part of the complimentary content updates.
NOTE: We do not host video on websites, videos will need to be provided via YouTube or similar video hosting platform
NOTE: Tasks requiring more than 6 hours may require a separate estimate or additional time to complete.
WooCommerce Updates
- We will add up to 5 new products per month
- We will install and setup WooCommerce plugins
- We will remove discontinued products
- We will help resolve WooCommerce issues
- Tasks will be targeted for completion within 5 business days beginning the day after task submission.
NOTE: We do not write content or provide stock images as part of our complimentary content updates.
NOTE: Tasks requiring more than 6 hours may require a separate estimate or additional time to complete.
Website Design Changes
- Logo change outs
- Color changes
- Image or video changes or additions
- Tasks will be targeted for completion within 5 business days beginning the day after task submission.
NOTE: Anything that involves a programmer is not included, but can be completed on your behalf. We will review and quote this separately
NOTE: We do not write content or provide stock images
NOTE: Tasks requiring more than 6 hours may require a separate estimate or additional time to complete.
Website Technical Fixes
- Resolve errors caused by WordPress
- Resolve errors caused by plugins
- Resolve issues caused by the hosting environment.
NOTE: Anything that involves a programmer is not included, but can be completed on your behalf. We will review and quote this separately
NOTE: Tasks requiring more than 6 hours may require a separate estimate or additional time to complete.
Website Projects
- Custom website graphic designs come with unlimited revisions until approved
- Custom websites will be delivered in 4-6 weeks after an approved design
- Custom websites include use of available Divi Theme functionality; additional requested programming may incur an additional fee
- Semi-custom websites will be delivered 4 weeks after kickoff meeting and design selection is received from clientHosting Charges for
Development Sites:
- Free development server hosting for up to six (6) months from project start date
- Hosting charges applicable after the initial six-month period
- Notification of transition will be sent one (1) month in advance of charges commencement.
Hosting
- Virtual private servers; 16 CPU/16G Ram SSD server running Litespeed and WP Rocket
- Each site will be backed up daily for 30 days
- An SSL certificate is included for each site
- We use advanced security plugins and security settings and conduct weekly security scans
- Each website package includes 5GB of disc space
- NOTE: Sites larger than 5GB will be charged a fee for additional storage ($10 for each additional 5GB).
- Each website package includes consistent use of up to 4 CPU’s
- NOTE: Sites using more than 4 CPU’s that cannot be reduced will be moved to its own dedicated server and charged according to its needs, a quote will be provided to the client.
Additional Terms & Conditions
- Anything not explicitly included in this outline is considered out of scope and will require a separate estimate
- The scope of services is based upon Inspire Website Design’s understanding of the scope.
- Client agrees to review our work, provide feedback, and sign-off approval in a timely manner.
- We have the experience and ability to perform the services you need, and we will carry them out in a professional and timely manner. Along the way we will endeavor to meet all deadlines; however, we are not responsible for a missed launch date or deadline if the client has been late in supplying information, required materials, or has not approved or signed off our work in a timely manner.
- We will also maintain the confidentiality of any information you provide us.
- All project revisions shall be limited to 3 communications from the client.
- Each revision shall be communicated from a single point of contact and in one communication.
- A single email or document stating all webiste revisions shall be provided from the client for each revision.
- Each revision request from the client beyond the third shall trigger a $200 revision charge to complete.
Copyrights
You guarantee to us any elements of text, graphics, photos, designs, trademarks, or other artwork and/or materials you provide us for inclusion in your product or service are either owned by you, or you have permission to use them. Copyright on work completed by us is automatically assigned as follows:
- You own the graphics and other visual elements we create for you for this project (if applicable).
- We will give you a copy of all files and you should store them securely and safely as we are not required to keep them or provide any native source files we used in making them.
- You also own text content, photographs and other data you provided, unless someone else owns them.
Payments
We are a digital company, and just like any other digital company you do business with, our preferred method of payment is automated credit card payments. If you would like to make other payment arrangements, please contact us. Hosting payments not made within 30 days of invoice due dates are subject to suspension.
Fulfillment
Website Design and Development:
- Upon receipt of full payment and necessary client information, Inspire Website Design will commence the website design and development process.
- The estimated timeline for completion will be provided to the client in writing.
- The client will have the opportunity to review and provide feedback on the design and development process.
- Once the website is completed, it will be deployed to the client’s chosen domain.
Website Hosting:
- Inspire Website Design will provide reliable website hosting services.
- The client will be responsible for timely payment of hosting fees.
- Inspire Website Design will provide technical support for website hosting issues.
Late Fees
Automated credit card glitches: Occasionally, something happens with your automated credit card payments – perhaps you have a new card since your last payment was charged. If you take care of updating your payment information in Freshbooks, you will not be charged a late fee. If enough time passes before your payment information is updated that our automated system misses your scheduled payment, requiring us to invoice you for that payment(s), you may be charged a $10 late fee per missed payment per invoice.
Cancellations
Hosting services with updates are offered on a month-to-month basis and can be canceled at any time. Cancellations may take up to 5 days to process.
Refund Policy
Due to the custom nature of website design and development services, refunds will not be issued for completed work. However, Inspire Website Design will work with clients to resolve any issues or concerns. In certain circumstances, partial refunds may be considered for significant changes or delays in the project timeline, at the sole discretion of Inspire Website Design. You may cancel a service prior to the end of the monthly service, but no pro-rated refund will be offered. If we have incorrectly charged you for a product or service you did not request, and we are notified prior to providing those products or services, we will promptly refund your money in full. Any disputes arising from this agreement will be resolved through good faith negotiation. If negotiations fail to resolve the dispute, the parties agree to submit the dispute to binding arbitration.
Fine Print
Although the language in these terms and conditions is simple, the intentions of this document are serious. These terms and conditions stay in place and need not be renewed. If for some reason one part of these terms and conditions becomes invalid or unenforceable, the remaining parts of it shall remain in place. We are not able to guarantee the functions contained in any of our products and services to always be completely error-free, and therefore you agree we will not be held liable to you, or any third party, for damages, including lost profits, lost savings or other incidental, consequential, or special damages arising out of the operation of or inability to use or operate our completed products or services, even if you have advised us of the possibilities of such damages. If any provision of this agreement is determined to be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions. Inspire Website Design reserves the right to modify this policy at any time. Any changes will be effective immediately upon posting on the Inspire Website Design website. By using Inspire Website Design’s services, the client agrees to abide by these terms and conditions.
